Frequently Asked Questions

Elora Clinic stands for science before trends. Our ingredient library explains the roles of ingredients in our formulas and the evidence behind those roles. A study of an ingredient does not establish the same result for every finished product.

Founded by Elora Ellis—a chemist, actress, and director whose chemistry background drives our formulas and whose cinematic vision shapes our brand.

Formulated and manufactured in Los Angeles, California.

Small-batch production means making products in limited quantities. Batch size alone does not establish a product’s freshness, potency, shelf life or safety.

Animal welfare matters to us. Vegan ingredient sourcing and animal-testing practices are separate questions. We do not claim third-party vegan or cruelty-free certification across our line; ingredient names alone cannot verify every supplier’s sourcing or testing practices.

We’re online only at eloraclinic.com, with official Amazon and Walmart storefronts.

Email customerservice@eloraclinic.com. We typically reply within 24 hours.

Quality and safety depend on the complete formula, ingredients, packaging and intended use. For information about a particular product or batch, contact customer service with the product name and batch number.

Fragrance information depends on the product. Our Frankincense formula contains a naturally aromatic essential oil. If you avoid fragrance ingredients, review the specific product’s full ingredient list, since plant-derived ingredients can also matter for sensitivities.

Our formulas use ingredients such as Niacinamide, a Vitamin C derivative, Caffeine and Sodium Hyaluronate, alongside ingredients for preservation, texture and skin feel. Check the specific product’s full ingredient list. Explore the ingredient library.

Suitability depends on the product and your individual sensitivities. Review the full ingredient list and try a small area before broader use. Stop use if irritation occurs, and ask a dermatologist for guidance if your skin is persistently reactive.

Ingredients come from multiple suppliers, and their origin and documentation vary by material. Our ingredient library links ingredient-specific references; contact customer service with a specific sourcing question.

Our reviewed formulas are made without intentionally added parabens, sodium lauryl sulfate (SLS) or sodium laureth sulfate (SLES). Alcohol content depends on the formula: the ingredient blend for our coming-soon Retinol formula includes Alcohol (ethanol). Preservatives help protect formulas from microbial spoilage; their suitability depends on the complete formula and use.

We prioritize proven actives, formulation chemistry, and data—not fads.

For product-specific testing information, contact customer service with the product name. Published ingredient research and supplier data can inform formulation, but do not by themselves establish the safety or effectiveness of every finished product.

Follow the expiration date, period-after-opening symbol and storage directions on your product’s packaging. Shelf life varies by formula and storage. If the labeling is unclear, contact customer service with the product name and batch number. Read the FDA’s shelf-life guidance.

We do not make a blanket non-comedogenic guarantee for the collection. Whether a product suits acne-prone skin depends on its complete formula and your skin’s response. Check the product-specific information and introduce new products gradually.

Yes—apply lighter textures first, then richer ones.

Start with your main concern, the current product directions and your skin’s tolerance. There is no single serum or concentration that suits everyone. Introduce one new product at a time so you can judge your response.

2–3 drops on clean, slightly damp skin; follow with moisturizer and daily SPF (AM).

Generally compatible; introduce gradually to prevent irritation.

Results and timing vary with the formula, the concern being addressed and individual skin. Follow the product’s directions and avoid increasing use to chase faster results. No fixed result timeline applies to every serum or person.

Ask your obstetrician or dermatologist to review the full ingredient list of the specific product before use during pregnancy or breastfeeding. Retinoid products should be avoided during pregnancy. See the American Academy of Dermatology’s pregnancy skin-care guidance.

Hydration/brightening: AM or PM. Exfoliating/renewing: PM preferred.

Yes—layer or alternate based on your skin’s needs.

Follow the storage directions on the product’s packaging. Refrigeration is not a general recommendation for every formula; changes in temperature can affect a cosmetic’s texture and stability.

Use the Function Finder or email customerservice@eloraclinic.com.

The Red Light Therapy Serum is an oil-based formula with squalane, avocado, sweet almond, black seed and jojoba oils, a green tea extract blend, and Vitamin E. It is designed for a facial-oil routine. Follow the serum directions and your device manufacturer’s guidance; the formula should not be assumed to increase a device’s effectiveness.

No device is required to use the serum as skincare. If you also use a red-light device, follow its manufacturer’s directions about what can be applied before or after a session.

Twice daily on clean skin.

Check the specific formula and your skin’s response. A serum’s texture alone does not establish that it is non-comedogenic or suitable for everyone with oily or acne-prone skin.

Compatibility depends on the complete formulas and your skin’s tolerance. Follow each product’s directions and introduce combinations gradually. If irritation occurs, stop using the combination.

We do not make a blanket non-photosensitizing guarantee. Follow the product’s warnings and use appropriate daily sun protection. If you have a photosensitivity condition or take a photosensitizing medicine, ask your clinician before combining skincare with a light device.

About 6–8 weeks with twice-daily use.

Our website currently offers shipping within the United States. Shipping to Iran is not currently available. Contact customer service with questions about other destinations before placing an order.

Typically 3–5 business days (USPS Priority or comparable).

Yes—free U.S. shipping on orders of $35 or more after discounts.

You’ll receive an email with a tracking link once your order ships.

Returns/refunds follow our Returns & Refund Policy. For help, email customerservice@eloraclinic.com.

Possible within 2 hours of purchase if unshipped—email customerservice@eloraclinic.com.

Yes—independently owned and operated under Elora Clinic Corp (California).

Small-batch manufacturing, recyclable glass packaging, and responsible ingredient sourcing.

Yes—glass bottles and caps are recyclable (check local guidelines).

Please email customerservice@eloraclinic.com.

As outlined in our homepage Where We’re Going section: build a complete, intelligent skincare system that blends scientific precision with emotional understanding—guiding you to the right routine with clarity and care.

Use the Function Finder or email customerservice@eloraclinic.com.

Full-size products currently; sample kits are in development.

Open the product page and select “Leave a Review.”

Follow @eloraclinic and subscribe to our newsletter.

Licensed professionals can email customerservice@eloraclinic.com for pro/wholesale info.