Elora Clinic
Frequently Asked Questions
Frequently Asked Questions
Last updated: October 6, 2025
About Elora Clinic
What makes Elora Clinic different from other skincare brands?
Elora Clinic stands for science before trends. We formulate in small batches using pharmaceutical-grade ingredients and clinically supported concentrations for visible results—without hype.
Who is the founder of Elora Clinic?
Founded by Elora Ellis—a chemist, actress, and director whose chemistry background drives our formulas and whose cinematic vision shapes our brand.
Where are Elora Clinic products made?
Formulated and manufactured in Los Angeles, California, following FDA and GMP-aligned practices.
What does “small batch production” mean?
Limited-quantity batches protect freshness, potency, and quality control—never long-term mass warehousing.
Is Elora Clinic cruelty-free and vegan?
Yes—our line is proudly cruelty-free and vegan.
Does Elora Clinic have retail locations or is it online only?
We’re online only at eloraclinic.com, with official Amazon and Walmart storefronts.
How can I contact customer support?
Email customerservice@eloraclinic.com. We typically reply within 24 hours.
How do you ensure product quality and safety?
Every batch is checked for stability, pH, consistency, and microbial safety prior to release.
Ingredients & Formulations
Are Elora Clinic products fragrance-free?
Yes—no added fragrance or essential oils.
What type of ingredients do you use?
Evidence-based actives like Niacinamide, Vitamin C, Caffeine, Hyaluronic Acid, Glycolic Acid in balanced, stable systems.
Are your products suitable for sensitive skin?
Yes—gentle, barrier-respectful formulas designed for reactive skin too.
Where do you source ingredients?
Verified U.S. & European suppliers with COA/SDS documentation for each material.
Do your products contain parabens, sulfates, or alcohol?
No parabens, sulfates, or denatured alcohol; harsh preservatives are avoided.
What does “science before trends” mean?
We prioritize proven actives, formulation chemistry, and data—not fads.
How do you test safety and effectiveness?
Testing varies by product (stability, compatibility, performance)—see each product’s Details page.
What’s the shelf life of your serums?
Typically 12 months after opening or 24 months unopened when stored properly.
Are your products non-comedogenic?
Yes—lightweight, breathable, and non-pore-clogging.
Can I layer multiple Elora Clinic serums?
Yes—apply lighter textures first, then richer ones.
Product Use & Routine
Which serum should I start with?
Niacinamide 10% Serum—a universal starter for barrier support, tone, and oil balance.
How should I apply the serums?
2–3 drops on clean, slightly damp skin; follow with moisturizer and daily SPF (AM).
Can I use these with retinol or acids?
Generally compatible; introduce gradually to prevent irritation.
How long until I see results?
Hydration/glow in 7–10 days; tone/texture after 3–4 weeks of consistent use.
Are your serums safe during pregnancy or breastfeeding?
Most are—consult your physician before using stronger exfoliants.
Morning or night?
Hydration/brightening: AM or PM. Exfoliating/renewing: PM preferred.
Can I mix different serums?
Yes—layer or alternate based on your skin’s needs.
Should I refrigerate my serums?
Optional—can extend freshness and add a soothing feel.
How do I know which serum is right for me?
Use the Function Finder or email customerservice@eloraclinic.com.
Red Light Therapy Serum
What makes it unique?
Designed to complement visible benefits of red-light exposure—radiance, bounce, and firmness—while working beautifully even without a device.
Do I need a red-light device?
No. It performs on its own; pairing with red light can enhance results.
How often should I use it?
Twice daily on clean skin.
Is it suitable for oily or acne-prone skin?
Yes—lightweight, fast-absorbing, non-comedogenic.
Can I use it with Vitamin C or Niacinamide?
Yes—excellent pairing for brightening and resilience.
Does it increase sun sensitivity?
No—non-photosensitizing. Always wear daily SPF.
How long does one bottle last?
About 6–8 weeks with twice-daily use.
Orders, Shipping & Returns
Do you offer international shipping?
We ship within the U.S., Canada, and select international countries.
How long does U.S. shipping take?
Typically 3–5 business days (USPS Priority or comparable).
Do you offer free shipping?
Yes—Free U.S. shipping on orders over $35.
How can I track my order?
You’ll receive an email with a tracking link once your order ships.
What is your return & refund policy?
Returns/refunds follow the official policy on our website. For help, email customerservice@eloraclinic.com.
Can I cancel or modify my order?
Possible within 2 hours of purchase if unshipped—email customerservice@eloraclinic.com.
Business & Sustainability
Is Elora Clinic an independent company?
Yes—independently owned and operated under Elora Clinic Corp (California).
How do you approach sustainability?
Small-batch manufacturing, recyclable glass packaging, and responsible ingredient sourcing.
Are your bottles recyclable?
Yes—glass bottles and caps are recyclable (check local guidelines).
Wholesale, partnerships, or investment inquiries?
Please email customerservice@eloraclinic.com.
What’s your long-term mission?
As outlined in our homepage Where We’re Going section: build a complete, intelligent skincare system that blends scientific precision with emotional understanding—guiding you to the right routine with clarity and care.
Customer Experience
How can I get personalized skincare advice?
Use the Function Finder or email customerservice@eloraclinic.com.
Do you offer samples?
Full-size products currently; sample kits are in development.
How do I leave a product review?
Open the product page and select “Leave a Review.”
How can I stay updated on new releases?
Follow @eloraclinic and subscribe to our newsletter.
Professional or spa use?
Licensed professionals can email customerservice@eloraclinic.com for pro/wholesale info.
Contact
Still have questions? Email customerservice@eloraclinic.com.
